1. Sending Arrears Notices
Navigation: Community Level > Finance > Age Analysis.
The orange dot next to a customer represents 1st notice. The 2nd notice will be represented by a red dot next to the customer. The Letter of demand will have a black dot next to the relevant customer.
Note: the colour dots represent the notices that the owner is going to receive. |
To run notices, Click on Run Automatic Notices.
A list of all relevant customers that meet the criteria set up for notices will follow, and de-select any email or SMS that should not be sent. If this box is unticked the owner will not receive any notification or will be charged. The notices will not reflect on the statements.
Click on Confirm and Run Notices when all necessary internal checks have been done. The following screen will appear where it will list the Charge of the notices.
The customer will receive an email, an invoice, and a PDF statement will always be attached to the email being sent. This will be an updated statement up to the date the arrears notice has been sent.
Important: Ensure that all owner cellphone numbers are captured in the correct format before sending SMSs. If a cellphone number does not begin with either 0 or 27, the SMS delivery will fail. However, the SMS charge (if setup) will still apply, as the Solution will have attempted to send the message. Example:
To avoid failed deliveries and unnecessary SMS charges, verify that all owner contact information is accurate and correctly formatted before sending SMSs. |
| Resources: | ||
CMS - How to Send Arrears Notices |
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