CMS - How To: Exempt from Interest

Created by Mienette van Heerden, Modified on Thu, 13 Jun, 2024 at 2:09 PM by Glennise Pretorius

There are two ways to exempt a customer from interest

Exempt a customer based on a Minimum Balance or Manually exempt a customer.

1. Minimum Balance

Navigation: Community Level > Settings > General

Interest-exempt threshold: is a specified amount that dictates what balance is automatically exempt from Interest, should balances be below this amount.

For example: if the threshold is set at R100.00 and the customer has a balance of R99.99 and lower, they will not be charged for interest.

2. Manual Exemption

Navigation: Community Level > Finance > Customer > Interest on Arrears

Should any customer be exempt from interest, Click on the white flag icon and select Exempt Status:

Important: If the customer is no longer exempt from Interest or any of the other statuses that could apply, removing the exemption will need to be done manually.